Şahin | Doğan Law, provides services in the field of Consumer Law, which is a branch of law established with the aim of protecting consumers’ rights.
Consumer Law in Turkey is regulated by the Law on the Protection of the Consumer No. 4077, as well as the regulations and communiqués issued based on this law.
The Law on the Protection of the Consumer is designed to prevent consumer grievances, prevent unfair competition, improve the quality of products in the consumer market, and ensure consumer safety. The law imposes certain obligations on suppliers to protect consumers and safeguard their rights.
Consumer Law focuses on the relationships between consumers and sellers, manufacturers, and suppliers. It covers various aspects such as consumers’ rights, the quality and prices of the products and services they receive. Consumer Law encompasses regulations in many areas, including the sale of goods and provision of services, warranties and liabilities, misleading and unfair commercial practices, consumer credits, and distance contracts.
In addition to the law, Consumer Arbitration Boards operate in Turkey to resolve disputes between consumers and businesses, manufacturers, or suppliers.
Other topics regulated within the scope of Consumer Law include consumer credits, distance sales contracts, door-to-door sales contracts, unfair terms in consumer contracts, and the delivery of defective goods and services to consumers. The consumer protection legislation enacted aims to ensure the protection of consumer rights and raise consumer awareness, making it highly important.
In order to protect consumer rights, Consumer Arbitration Boards have been established in Turkey. Consumers can apply to these boards to resolve disputes between consumers and businesses.
In addition to the Law on the Protection of the Consumer, the Turkish Code of Obligations also contains provisions regarding defective goods.
According to the Consumer Rights Regulation, a series of protective mechanisms have been introduced to address potential issues that consumers may encounter in their transactions. Some of these include:
- Distance Sales Contracts: Consumers have the right to withdraw from a contract without any reason within 14 days between the signing of the contract and the delivery of the goods when making purchases through channels such as the internet, telephone, or mail.
- Defective Goods: If a purchased product is defective, consumers have the right to request free repair, replacement, or refund of the price.
- Consumer Courts: Consumers can resort to consumer courts to resolve disputes arising from the purchase of goods or services. These courts are responsible for resolving disputes related to the protection of consumer rights.
- Consumer Arbitration Boards: Consumers can seek resolution of disputes related to the purchase of goods or services by applying to Consumer Arbitration Boards. These boards are established to resolve disputes quickly and without cost.
- Advertising and Promotion: Various regulations have been introduced to ensure that consumers are not misled by deceptive advertisements. Advertisements must be truthful and accurate, and consumers should not be exposed to misleading information.
- Protection of Debtors: The rights of debtors are also protected in cases where they are unable to repay their debts. Within this context, arrangements such as the restructuring of debts and the creation of payment plans tailored to debtors’ economic situations have been implemented.
Together with all these protective mechanisms, the aim is to safeguard consumers’ rights and enable them to engage in healthy shopping experiences.
